What is that smell? Are your shelves dusty? How about dusty bunnies on the floors? Would you use that bathroom? Is there litter in your parking lot? Walls and signs sure look dingy?Įveryone who comes into your store wants to buy something Customers know your inventory, do you? – shop for yourself Listen – do you hear hangers moving? $ / sq. Have management and committees that understand the businessĢ5 Advice from a Dutch Uncle (are you proud of this?) What is stolen is not the biggest problem. Do not tolerate theft of any sort for any reason. Board must support managementĪll thrift operations have an employee theft problem Create a culture of integrity. Provide the tools & opportunity to succeed but employees who do not contribute must be dismissed. Failure to manage employees properly puts the mission and the organization at risk. Manage People Our employees are not our “clients” Our employees are our greatest asset and liability. Know What You Expect What gets measured gets done Measure production workers outputs Be careful what you measure (unintended consequences) Is it the worker or the system? Sales per square foot = ? Budget is a planning tool and a measure of success Recycling for added income Define terms & industry standards Without efficient textile recycling system thrift stores get constipatedġ9 Budgets & Plans If you don’t know where you want to go, how do you know when you get there? + Revenue - Staff - Space - Everything else = Profit (yes it is ok to use the word)įully paid staff = 60%+ of revenue Hire good people, pay them fairly (underemployment isn’t charity it is injustice) Volunteers require nurturing and direction (and sometimes firing) Opportunity losses with volunteers Comply with FLSA Challenges of mixed approach Start at the Back The back of the operation drives the Thrift Store Sorting and preparing donations (material handling & ergonomics) Pricing store product Processing “rags” ![]() Start at the Back The back of the operation drives the Thrift Store Donation reception Handling recycling and waste Truck unloadingġ7 The back of the operation drives the Thrift Store in-store processing Analyze comparative advantages Minimize downside & maximize upsideġ6 The back of the operation drives the Thrift Store Going With the Flow Create and understand a processing plan that works best for you Central processing vs. Loyalty (promote mission but you must provide convenience)ġ5 Create and understand a processing plan that works best for you How We Compete? The primary competition is for the donated goods Clothing is the most desirable donation Convenience vs. Key Concepts of Thrift Management is the key to success Hire and reward competent people Appoint oversight committees that understand their function Do not accept excuses Success results from daily attention to detailsġ4 The primary competition is for the donated goods The current competitors have increased in number and differ widely in their size and sophisticationįor profit businesses have become significant competitors Today we operate in a very competitive environment. Once thrift stores were mainly operated by a few well known charities. ![]() micromanaging Develop job descriptions for committees and staff (do it when things are working well) Charities are not exempt from laws Great presidents not always competent business leaders Structure must comply with By-laws and the Rule and control rest with the elected leadership Due diligence vs. Stores give away over $10,000,000 of merchandise to people in need Stores provide over $32,000,000 income to the Society to support its workĮxpect your Thrift Stores to be SUCCESSFUL They are: Obligated to serve our clients with respect Obligated to create a ROI for the community Obligated to compensate our employees fairly Obligated to uphold our good reputation SVdP Stores employ over 3,000 people (full & part time) Provide over $70,000,000 wages and benefits SVdP Thrift Stores in the USA have Gross Revenue of over $150,000,000 Property and Equipment valued at over $175,000,000 Along the way these bureaus opened up for sales to the general public and developed into the thrift stores of today. ![]() Basil the GreatĤ A Tradition of Service Originally the Society operated clothing closets for the needy which grew to “salvage bureaus” to sell the excess clothing. Luke 3:10ģ Mission Centered "the coat hanging unused in your closet belongs to the man who needs it the shoes rotting in your closet belong to the man who has none … You do wrong to everyone you could help, but fail to help." St. He said to them in reply, "Whoever has two cloaks should share with the person who has none. Presentation on theme: "Thrift Store 101 Running Successful Stores for Mission and Profit"- Presentation transcript:ġ Thrift Store 101 Running Successful Stores for Mission and ProfitĢ Mission Centered And the crowds asked him, "What then should we do?"
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